Field Service Management
Field Service Management is an intelligent and responsible method for managing your mobile teams. It brings together call planning, the management of your human resources, job allocation based on skills and business and HR constraints, and optimised movements.
The outcome? Your field teams are more productive, your technicians’ and planners’ working conditions are improved, your commitments are easier to honour, and your customers’ are more satisfied.
Allodiagnostic (ADX Group) has opted to turn to GEOCONCEPT's solutions for optimizing the movements of its 150 real estate diagnosticians when visiting private individuals and professionals throughout France.
"The implementation of GEOCONCEPT’s planning optimization solution is a global success from an economic, technical and human point of view"
by combining geographical constraints and business constraints: technicians’ skills, holiday periods, out-of-hours and absences, call priority and duration, customer commitments… And benefit from a quick ROI: more appointments, lower mileage and CO2 emissions.
and intelligently thanks to optimisation algorithms integrated with your tools. The right service agent is dispatched at the right time and to the right place at lower cost. Your teams’ responsiveness and flexibility ensure high-quality customer service.
based on forecasts of activity: simulation of the impact on resource requirements, balancing of workload, optimisation of geographical sectoring…
A few years ago, a planner could book between 30 and 40 appointments a day. Today, thanks to the GEOCONCEPT solution, a planner can take 80 to 120 appointments a day.
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Literally, we hope to improve the productivity of our technicians by around 12% and to reduce the traveling time by 10% between each mission. These productivity gains will allow us to spend more time with the customers and to hence improve the quality of our service.
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We use GEOCONCEPT software to optimise our technicians’ workload and reduce their journey times to reduce our carbon footprint.
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Opti-Time quickly became indispensable to optimize the daily scheduling of appointments. More time is spent on the customer, accurate reports on mobile service technicians.
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The solution ensures a much better consistency of the schedules and avoids any conflict of attribution, the technician being chosen by the system. Opti-Time also allows us to know the kilometers covered, which can prove to be a competitive advantage.
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