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About C Chez Vous
Founded in 2008, C Chez Vous - a subsidiary of the CASINO Group - is a “last mile” delivery company principally managing the home delivery of CDISCOUNT products weighing more than 30 kg, from its logistics hub in Saint Etienne, its 33 regional agencies and 9 satellites.
Key figures
- 45 delivery platforms in France;
- 500 withdrawal points distributed throughout the territory;
- 300 to 400 daily home deliveries;
- 1,000,000 deliveries and 1,500,000 point withdrawals per year.
The challenge
To sustain C Chez Vous’s strong growth, it quickly became of paramount importance for the company to consider:
- setting up a centralized and automated appointment booking and home delivery workflow (with electronic delivery notes);
- real-time and continuous optimization of volume-driven appointment scheduling.
With several hundred thousand products to deliver, C Chez Vous must be able to integrate into its information system a tool that takes account of all the required delivery parameters, such as the nature of the product, its size, management of the deliverymen’s capabilities, the nature of the service as well as the client’s whereabouts.
The solution brought by GEOCONCEPT
Following a call for tenders, C Chez Vous quickly chose to implement Opti-Time, mainly for its route optimization performance, its overall ergonomics and an appointment booking module integrated with the tool.
Flexible and scalable, Opti-Time enables C Chez Vous to upgrade its delivery system over time, ensuring optimal route scheduling management.
Results
Better schedule management
Reduction in the time taken to make an appointment (-2 days)
- 10 to 15% of kilometres travelled
Better filling rate
"The implementation of GEOCONCEPT’s planning optimization solution is a global success, both from an economic, technical and human point of view. Thanks to the numerous developments and settings that have been made to the tool, we now have a perfectly optimized tour planning system."
The installation of Opti-Time means that the C Chez Vous delivery schedules are combined and continuously updated in real-time.
Delivery scheduling is optimal, factoring in all the company’s logistic constraints and customer availability.
After each order placed on the CDISCOUNT website, the customer receives an order confirmation e-mail with a proposed appointment generated by the solution. In the absence of a customer response, the appointment remains in the delivery schedules.
C Chez Vous can also easily and instantaneously display the confirmed and unconfirmed appointments at the same time.
This feature, together with configuration by hourly volumes, considerably enhances the flexibility of the C Chez Vous scheduling system, now enabling the company to offer its delivery staff 100% reliable and logical routes (with no redundant mileage added, optimal vehicle load factors and better overall visibility).
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